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Lushfox Shipping Info
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Free Shipping with Lushfox

Thank you for choosing Lushfox. With a minimum purchase of $99 or more at Lushfox.com, shipping is free for orders delivered within the 50 United States. For international orders, free shipping is available for purchases over $ with standard delivery. These limited time offers apply to standard shipping rates and may not be applicable during certain promotions.

Tracking Numbers

Orders are shipped from all across the United States via USPS, UPS or DHL. All orders will have a tracking number (domestic and international), which will be available once the package is shipped (You can find your tracking number here).

Guaranteed Delivery Dates

Thank you for choosing Lushfox. We understand that you want your items fast, which is why delivery dates are listed under each shipping method, although shipments may arrive much earlier than promised.

United States
Delivery dates are guaranteed for U.S. addresses. We will refund the shipping charge through LF Credit if we do not meet the promised delivery date (:

International Shipping
Due to each country's different import and customs process, Lushfox does not guarantee international delivery dates. Sorry ): However, if a delivery date is missed, we will review the issue on a case by case basis and refund all or a portion of the delivery charge through LF Credit (:

Shipments that are declined or re-routed by the receiver, incorrect addresses, lost packages and shipments delayed by the carrier for unseen circumstances (ie: bad weather) are exempt from this promotion. If there are multiple delivery attempts for a package, the first attempted delivery date will be recorded as the delivery date. Styles that are incorrectly listed as available when they are out-of-stock and pre-ordered items are excluded from this promotion. Lushfox reserves the right to choose the shipping method to meet the delivery date. Thank you for your understanding.

International Shipping & Countries

We currently offer international shipping to the countries below. Processing times for international shipments may take longer as we need to verify addresses to ensure delivery. International orders can only be shipped to the credit card's billing address, or a paypal CONFIRMED address. International orders might be assessed separate customs taxes and brokerage fees, which are the responsibility of the receiver. Packages that are not accepted by the recipient will be shipped back to Lushfox at the original recipient's expense.

New Zealand
South Africa
United Arab Emirates
United Kingdom

Missing Orders

Every order has a tracking number and comes with insurance ($50 for USPS, $99 for UPS). If your order status is marked as "DELIVERED" by the shipping carrier and you haven't received your package, please check with your family members and/or neighbors to see if they have your package. If you still don't have the package, please check with the carrier to confirm the status. If necessary, you can file a claim with the carrier.

Domestic USPS: https://www.usps.com/ship/file-domestic-claims.htm
International USPS: https://www.usps.com/ship/file-international-claims.htm?
UPS: http://www.ups.com/content/us/en/resources/service/claims/hlp/lost_process.html

The ship from address is:
Lushfox LLC.
18351 Colima Road, #138
Rowland Heights, CA 91748

Lushfox is not responsible for packages that are marked as "DELIVERED" by the shipping carrier, but we will do what we can to help with the process.

Undeliverable Orders

"Undeliverable" packages may result from incorrect addresses, missing apartment numbers or unpaid customs taxes, amongst others. To avoid this, please make sure your DELIVERY ADDRESS is complete and includes all necessary information. Orders that are returned to Lushfox as "Undeliverable" will be held in our offices. During this time, please contact us to initiate a re-delivery. Unless there was a Lushfox error, all re-delivery charges are paid by the client. Re-deliveries to US addresses will incur a $9.95 re-shipping charge. Orders to international addresses will incur a $19.95 re-shipping charge. You will receive a new tracking number. If an "undeliverable" package remains in our office past 30 days, we will refund the order, minus the original shipping fees. If the order had previously qualified for free shipping, $5.95 will be deducted from your refund.

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