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We appreciate you choosing Lushfox and we know shopping online can be tough...sometimes you don't receive what you were expecting. That's why we want you to feel confident your purchase. We offer refunds and exchanges with NO RESTOCKING FEES, unlike our competitors. Click below for details.

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Refund policy

Unless otherwise stated, credit card refunds are available for 7 days, starting the day you receive your order, as provided by the tracking number. Store credit returns are available for 14 days. Original shipping and handling charges are non-refundable. Orders that qualified for free shipping will be adjusted for returned merchandise. $9.95 will be deducted from your return if the final value of your order falls below our free shipping offer. For international orders, $21.95 will be deducted from your return if the final value of your order falls below our free shipping offer.

Please, we can only accept brand new clothing with original tags attached. Lushfox reserves the right to reject returns that do not fit our requirements and a $15 disposal fee will be assessed to styles deemed unsuitable for sale. A tracking number for your return package is preferred, as lost packages and shipping carrier issues are out of our control. We will reimburse return shipping costs through LF Rewards (terms and conditions apply). Please allow up to 10-15 business days from the time you mail your order for the package to be processed. We will email you once everything is finished...please check your spam folder for our email (:

So we can offer the steepest discounts, certain styles and promo codes are final sale or exchange only. This is when $95 dresses found in retail stores go for less than $40 at Lushfox (: Additionally, due to the personal nature of lingerie, swimwear and bodysuits, they are final sale. These styles will be indicated in your shopping cart. Exchange only styles follow our exchange policy.

To start a return, login to your account and click on "ORDER STATUS".

Exchange policy

Exchanges are available for 14 days, starting the day you receive your order, as provided by the tracking number and are subject to the same terms and conditions as stated in our refund policy. Exchanges on Lushfox are easy...you can pick a new size or a completely new style. Just checkout normally and use LF Rewards to pay for the charges (:

To start an exchange, login to your account and click on "ORDER STATUS".


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